SIPHAMANDLA PERCIVAL NYANDENI

Currently serving as a Desktop Engineer, optimizing IT infrastructure and providing critical technical support to ensure high system availability and user productivity.

• Configured and deployed over 150 computer systems, operating systems, and applications, ensuring seamless integration and optimal performance for diverse user needs.
• Proactively maintained critical systems and networks, reducing hardware/software faults by 20% through preventative measures and rapid diagnostics.
• Strengthened endpoint security across the network by consistently implementing antivirus and firewall updates, mitigating 99% of detected threats.
• Achieved an average 85% first-contact resolution rate, consistently exceeding service level agreements (SLAs) for critical IT support requests.
• Provided comprehensive remote and onsite technical support to over 200 users, enhancing system stability and user productivity through proactive maintenance.

Delivered essential desktop and network support for internal users, diagnosing issues and maintaining high service quality to ensure uninterrupted operations.

• Provided comprehensive desktop and network support to a user base of over 100 internal employees, ensuring uninterrupted business operations.
• Diagnosed and resolved an average of 15-20 hardware and software issues weekly, significantly reducing system downtime and improving operational efficiency.
• Managed remote support for distributed teams, achieving a 90% user satisfaction rate through timely and effective technical assistance.

Managed desktop support operations, including repairs, upgrades, and installations, while ensuring endpoint and data security for a large user base.

• Managed comprehensive desktop support for over 300 users, overseeing repairs, system upgrades, and software installations to optimize performance.
• Fortified endpoint and data security by implementing robust server backup solutions and protection tools, preventing potential data loss incidents.
• Delivered efficient remote and onsite technical support, providing clear progress reports to stakeholders to ensure transparent communication and project alignment.